Live, Watch-Party, and Chat Rules

Plain-English Summary

Live rooms, watch parties, chat, and calls are high-trust features. Hosts, speakers, guests, viewers, and participants must respect rights, consent, privacy, safety, copyright, Premium gates, and room controls. Do not use live or chat surfaces for harassment, stolen streams, unauthorized music, threats, scams, sexual exploitation, privacy violations, or illegal activity. Chi'llwood may moderate, preserve, restrict, or end access where rules or law require.

Live service depends on devices, networks, LiveKit, Supabase, app builds, permissions, TURN/media paths, and platform capacity. Chi'llwood does not guarantee uninterrupted live service, perfect audio/video, permanent recordings, or that every participant will connect successfully. Reliability issues should be reported honestly and must not be hidden by fake participants, fake stats, or fake health.

Host and Speaker Responsibility

Hosts are responsible for the room they create, the titles and descriptions they choose, the content they show, the people they invite, the permissions they grant, and the way they respond to unsafe behavior. Speakers and guests are responsible for what they say, show, play, record, display, or share. Everyone must have the rights and consent needed for camera, microphone, voice, likeness, performance, music, clips, images, and other material.

Hosts should give clear context when a room may be saved, replayed, moderated, or reviewed. Hosts must not pressure participants to turn on camera or microphone, reveal private details, join off-platform contact, pay money, accept unsafe behavior, or stay in a room. Hosts must not misrepresent a room as official, private, sponsored, legal, safe, or rights-cleared when it is not.

Camera, Microphone, Consent, and Replays

Participants should understand that using camera, microphone, speaker roles, live chat, or replay-enabled features can expose their voice, likeness, image, statements, room metadata, and participation to other users and potentially to moderation, support, legal, or replay surfaces. If a feature can save replays or room metadata, Chi'llwood may preserve or review that material as allowed by rules and law.

Do not record, screenshot, replay, redistribute, deepfake, edit, or misuse another person's live participation in a way that violates law, privacy, publicity, platform policy, or consent. Do not expose private information, intimate content, private locations, or confidential communications. If someone withdraws consent or asks to leave a live interaction, respect that boundary unless a legal/safety preservation need applies.

Watch-Party and Player Rules

Watch-Party Live and Live Watch-Party must not be used to bypass copyright, player controls, content availability, route ownership, Premium gates, room membership, or public/private visibility. Do not force draft, private, hidden, removed, expired, paywalled, or unauthorized content into public rooms. Do not mislabel the source of a room or use a room code to evade policy.

Shared playback, comments, chat, and live media around content must follow the same content rules as uploads and live streams. If the content becomes unavailable, removed, geoblocked, age-restricted, or restricted by rights, safety, or Premium rules, Chi'llwood may end playback, prevent room creation, restrict participation, remove replay access, or preserve records.

Chat, Calls, and Messaging Conduct

Chi'lly Chat, audio calls, video calls, call invitations, thread metadata, room handoffs, and related notifications must not be used for harassment, stalking, threats, spam, scams, phishing, sexual exploitation, doxxing, impersonation, malware, coercion, or pressure to reveal private information. Do not contact users who have blocked you or use new accounts to evade chat restrictions.

Call participants are responsible for what they say and show. Caller and callee should respect consent, device permissions, recording rules, and privacy. Chi'llwood may preserve call metadata, room identifiers, support reports, and legal evidence where allowed. Chi'llwood does not promise that every call will connect or that all network/device issues can be fixed immediately.

Moderation, Removal, and Live Safety

Chi'llwood may mute, remove, block, restrict, end, preserve, review, or prevent access to live, watch-party, chat, call, replay, and room features for safety, copyright, legal, Premium, fraud, security, child-safety, harassment, threats, platform integrity, reliability, or policy reasons. Users should report unsafe rooms and leave when needed. Support is not an emergency service.

Live content can move quickly. Chi'llwood may not review every live statement before it appears. Users and hosts remain responsible for live conduct. Severe live harm, child-safety risk, credible threats, exploitation, illegal activity, or copyright abuse may lead to immediate restrictions and record preservation.

Technical Reliability and Live Ops

Live and call reliability can be affected by tokens, signaling, TURN/media paths, cellular networks, device permissions, SDK behavior, camera publish state, microphone publish state, client rendering, subscriptions, LiveKit nodes, and app versions. Chi'llwood may run Owner/Admin Live Ops checks, dry-run incidents, and approved remediation workflows, but real production actions require owner/operator approval and must not fake health.

Users should not interpret a failed join, blank feed, low relay bytes, black screen, audio-only failure, or ended room as proof of a legal or moderation decision. Technical incidents may be diagnosed separately from policy enforcement. Chi'llwood may preserve technical logs and incident records to troubleshoot reliability.

What Users and Creators Are Responsible For

Users and creators are responsible for what they do with their accounts and what they upload, stream, publish, message, save, display, report, purchase, or share. That responsibility includes account security, truthful profile information, lawful conduct, respect for other people, accurate support requests, and compliance with the Terms, Community Guidelines, Creator Terms, Live and Chat Rules, Copyright Policy, Premium Terms, and feature-specific prompts.

Creators are also responsible for owning or having permission for all video footage, audio, music, beats, samples, images, logos, trademarks, names, likenesses, voices, performances, locations, third-party clips, collaborative material, people appearing in content, livestream guests, speakers, chat or comment attachments, replays, and saved live material. No upload, publish, live, replay, or playback success means Chi'llwood has verified those rights.

What Chi'llwood May Do

Chi'llwood may operate, host, store, cache, back up, stream, reproduce, display, publicly perform, distribute, publish, transmit, transcode, compress, resize, crop, format-shift, make thumbnails, make previews, make snippets, create captions or metadata where applicable, review, moderate, restrict, remove, preserve, investigate, and otherwise process content and account activity as reasonably needed to provide, improve, protect, promote, monetize, secure, troubleshoot, and legally operate the service.

Chi'llwood may remove, restrict, block, disable, demonetize, age-restrict, geoblock, preserve, or review content and accounts for copyright or IP complaints, DMCA notices, legal requests, court orders, law enforcement, safety, community rules, fraud, security, child safety, harassment, threats, platform integrity, account violations, repeat infringement, spam, scams, impersonation, privacy complaints, publicity complaints, or operational reliability.

What Chi'llwood Is Not Responsible For

Chi'llwood is not responsible for user-generated content, user conduct, creator claims, third-party links, off-platform arrangements, unsupported devices, network failures, app-store billing decisions, user mistakes, unlawful uploads, unauthorized music, unauthorized likenesses, inaccurate support submissions, or promises made by users, creators, advertisers, sponsors, guests, viewers, moderators, or third parties except where applicable law says otherwise.

Chi'llwood does not promise uninterrupted service, permanent feature availability, a guaranteed audience, guaranteed views, guaranteed revenue, guaranteed monetization, guaranteed support timing, legal outcome, content restoration, account restoration, refund outside provider rules, or that every harmful item will be found before users see it. Nothing in these policies limits rights that cannot legally be limited.

How to Contact Chi'llwood

For privacy, copyright, support, account, Premium, creator, moderation, law-enforcement, or legal questions, contact Chi'llwood Support at support@chillywoodstream.com unless a policy gives a more specific path. Include the account email or user id if you are asking about your own account, enough information to locate the content or room at issue, and a clear description of what happened. Do not send passwords, one-time codes, payment card numbers, private keys, service-role credentials, or other secrets.

Support can receive requests, route them to the correct owner/admin/legal workflow, ask for verification, and provide status where appropriate. Support is not an emergency service, cannot promise immediate resolution, cannot provide legal advice, cannot guarantee restoration or payment, and cannot override app-store billing rules, court orders, safety restrictions, copyright removals, or lawful preservation requirements.

How This Policy Connects to the App

This policy connects to Chi'llwood accounts, Profile, Channel, creator uploads, Studio, Player, Watch-Party Live, Live Watch-Party, Chi'lly Chat, audio/video calls, notifications, Premium, support, reporting, moderation, owner/admin tools, Live Ops, legal holds, and evidence workflows. Feature names may change, but the same rules apply to equivalent surfaces that let users create, upload, stream, share, view, message, report, pay, subscribe, moderate, preserve, or request help.

If a screen shows a shorter in-app summary, the summary is only a launcher. The full policy text controls subject to applicable law and any later written agreement signed by Chi'llwood. If a public web link is unavailable, Chi'llwood may use the bundled in-app policy page as the current policy source until the public page is updated.

Owner and Admin Support Notes

Owner and approved admin tools may show operational notes so the team can apply this policy consistently. Those notes are for workflow and safety operations; they do not give public users hidden rights and they do not remove the need to follow applicable law. Sensitive admin/legal actions require the scoped permissions, reasons, audit records, and legal-hold rules implemented elsewhere in Chi'llwood.

These policies are operational notice documents, not legal advice to users and not a promise that any single workflow protects against every claim or risk. The goal is clear user notice, consistent operations, evidence preservation, and reasonable risk reduction while Chi'llwood follows the law and keeps internal review records current.