Account Deletion

How To Request Deletion

Current in-app path:

• Settings -> Legal & Support -> Request Account Deletion

Current public web deletion link:

• https://chillywoodstream.com/account-deletion

Current process: request-based. The current app page does not instantly delete accounts and does not run destructive backend deletion.

Identity Verification

Chi'llywood may verify account ownership before processing deletion. Verification protects users from unauthorized deletion and helps confirm the correct account, Profile, Channel, creator uploads, messages, room records, support records, and moderation records.

What May Be Deleted Or De-Identified

Deletion may include:

• account identity and settings;
• Profile and Channel information;
• creator videos, thumbnails, storage objects, metadata, and Channel listings;
• posts, comments, attachments, and social records where legally and technically allowed;
• notification preferences, reminders, and device tokens;
• support feedback tied directly to the account.

What May Be Retained

Chi'llywood may retain records needed for:

• legal compliance;
• safety, abuse prevention, and moderation;
• copyright, DMCA, takedown, counter-notice, and repeat-infringer records;
• fraud prevention, chargebacks, refunds, payment disputes, account compromise, and ban evasion;
• tax, accounting, billing, subscription, entitlement, and payout records;
• security, logs, backups, diagnostics, and audit integrity;
• legal claims, disputes, or lawful requests.

Creator Content After Deletion

Creator uploads may be deleted, unpublished, hidden, de-identified, disconnected from the account, or retained in limited form where required by law, safety, copyright, moderation, fraud, billing, dispute, or backup obligations.

Chi'llywood should not claim a specific purge method until the backend deletion/de-identification runbook is approved and proved.

Comments, Messages, And Shared Context

Public comments, replies, chat messages, Watch-Party records, Live Stage records, and other shared context may be deleted, de-identified, or retained in limited form where needed for conversation context, other users' records, safety, abuse review, legal compliance, or technical integrity.

Timeline

Timing may depend on identity verification, support queue, legal review, safety review, copyright holds, billing status, fraud holds, backup cycles, and backend processing.

Subscription Caveat

Deleting a Chi'llywood account may not cancel a subscription managed by Google Play, Apple, RevenueCat, or another billing provider. Users may need to cancel through the store or billing provider used for purchase.

Google Play And Web-Link Status

This public account deletion page can be used as the web deletion information page once it is deployed at the final public URL. Google Play account deletion compliance must not be treated as complete until the final public URL is reachable without login, entered in Play Console, and accepted by Google Play.

Backend deletion/de-identification rules, support ownership, and deletion timing still depend on the approved operational runbook.

Support: support@chillywoodstream.com